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III.3 Silink Introduction & Referral Services Schedule

Original effective date: 31 March 2026 Last updated: 31 March 2026

This schedule supplements the Silink Third-Party Services Terms for introductions, referrals, matches, lead generation, shortlisting, and connection-style workflows made available by or through Silink, including referrals to postpartum care providers, confinement-related providers, home-services providers, trainers, and similar third-party service providers.

1. Nature of the introduction service​

Unless current writing expressly states otherwise:

  • Silink’s role is limited to introducing, connecting, shortlisting, referring, packaging, coordinating an initial discussion, facilitating an initial booking, or otherwise commercially supporting an introduction workflow
  • the underlying provider is not made Silink’s employee, partner, or controlled representative solely because Silink introduces or refers that provider
  • the customer remains responsible for deciding whether to proceed with the provider
  • the provider remains responsible for deciding whether to accept, reject, price, or continue the engagement

2. Provider profiles, references, and descriptive information​

Unless current writing expressly states otherwise:

  • provider profiles, background descriptions, experience summaries, references, reviews, testimonials, images, and other profile content may come from the provider, historic interactions, third-party sources, or general market positioning
  • Silink may screen or review such information at a commercially reasonable level, but does not warrant that every statement is complete, current, independently verified, or suitable for every customer need
  • any ranking, shortlisting, recommendation, or introduction is made for convenience and does not amount to a guarantee of compatibility, legality, performance, trustworthiness, or future availability

3. Provider terms, direct terms, and pass-through terms​

Some providers may have their own terms, intake forms, waivers, policies, package rules, refund rules, health declarations, safety rules, or direct service agreements.

Unless mandatory law requires otherwise and unless current writing expressly states otherwise:

  • Silink may present, pass through, surface, reference, link to, summarise, or require acceptance of such provider-side terms as a condition of proceeding with the referral or booking
  • provider-side terms may govern provider-specific matters such as the direct service scope, venue rules, participant suitability, health declarations, specialist exclusions, or provider-specific cancellation rules
  • Silink’s own current written terms continue to govern Silink’s platform role, payment role, coordination role, anti-circumvention rights, and legal position unless expressly displaced for the relevant issue
  • where provider-side terms exist, the customer must review them and raise any objection before proceeding
  • where no provider-side terms exist, the absence of separate supplier documentation does not expand Silink’s role into that of the direct underlying provider by default
  • in the absence of separate supplier-side terms, the relationship between Silink and the customer continues to be governed by Silink’s own current written documents, while the provider remains responsible in the first instance for the provider’s own acts, omissions, licensing, and service conduct

4. No guarantee of match, acceptance, or continuity​

Unless current writing expressly states otherwise:

  • an introduction does not guarantee that the parties will contract
  • an introduction does not guarantee agreement on fees, schedule, service scope, temperament, language, location, or preferred working style
  • an introduction does not guarantee that the provider will remain available after the first contact, first call, first visit, or first booking
  • a later direct dispute between the customer and provider does not by itself prove that Silink’s introduction service was defective

5. Post-introduction dealings and scope limits​

Unless current writing expressly states otherwise:

  • once an introduction-only service has been completed, Silink may have no continuing obligation to supervise the provider relationship, service delivery, or later side arrangements
  • direct contracts, repeat bookings, expanded services, package upgrades, or private fee arrangements entered into between the customer and provider may fall outside Silink’s active scope even if Silink made the original introduction
  • Silink may still retain fee entitlement, referral-fee rights, anti-circumvention protection, or evidence rights where provided by current writing or mandatory law

6. Payment structures in referral contexts​

Unless current writing expressly states otherwise:

  • Silink may charge a referral fee, lead fee, connection fee, booking fee, platform fee, coordination fee, package fee, or other commercially reasonable amount
  • Silink may collect payment for the introduction service only, for the initial booking, for a bundled package, or for a broader workflow depending on the current written structure
  • payment to Silink for an introduction does not by itself make Silink the direct long-term provider of the underlying third-party service
  • refunds, credits, and reversals remain subject to the governing Silink documents, the relevant provider-side rules if validly passed through, and mandatory law

7. Customer due diligence and provider due diligence​

Unless mandatory law requires otherwise:

  • the customer remains responsible for making an independent decision on whether to engage the provider
  • the customer should assess suitability, chemistry, safety fit, household fit, service needs, and any direct contractual points before proceeding
  • the provider remains responsible for its own pricing, operational capability, insurance position, licensing position, manpower position, tax position, and legal compliance
  • Silink’s role in introducing, screening, or coordinating does not eliminate the parties’ own responsibility to exercise reasonable judgment

8. Complaints, disputes, and resolution posture​

If a dispute arises after an introduction or referral:

  • Silink may, but need not, assist in clarifying records, relaying messages, or facilitating a commercially reasonable resolution
  • such assistance does not mean that Silink adopts primary responsibility for the provider’s underlying service conduct
  • where the dispute concerns a direct provider-customer arrangement that falls outside Silink’s active scope, Silink may limit its involvement to record-sharing, factual clarification, or reasonable cooperation consistent with law and confidentiality constraints

9. Protection of supplier and platform position​

Silink may structure these referral services in a way that reasonably protects both the supplier and the platform. Unless current writing expressly states otherwise:

  • Silink is not obliged to disclose the full commercial arrangement between Silink and the supplier
  • the customer may not rely on informal provider statements to vary Silink’s payment, refund, scope, or fee position
  • Silink may withhold supplier contact details, internal notes, or commercial mechanics until the relevant stage of the workflow
  • Silink may remove, substitute, or stop introducing a supplier where quality, welfare, conduct, legal, reputational, or operational concerns arise