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II.6 Silink Third-Party Services Terms

Original effective date: 31 March 2026 Last updated: 31 March 2026

These Silink Third-Party Services Terms govern service lines in which a service, session, visit, class, booking, arrangement, fulfilment step, introduction, or referral is supplied wholly or partly by a third-party provider, vendor, trainer, organiser, cleaner, helper-related counterparty, postpartum care provider, home-services provider, or other external service provider, while Silink Pte. Ltd. (UEN 201833784D) operates, supports, markets, coordinates, introduces, arranges, bills, collects for, or otherwise commercially facilitates the relevant workflow.

These terms are designed to support marketplace-style, referral-style, coordinator-style, and platform-enabled service lines without forcing Silink to be treated as the direct underlying service performer in every case. They are also intended to preserve flexibility across current and future service lines, including hourly or on-site support, home services, training sessions, vendor-delivered classes, introduction services, postpartum or confinement-related referrals, and similar services made available by or through Silink or Helpering.

Where current writing, a signed agreement, a quotation, an order confirmation, a service schedule, or mandatory law expressly allocates a different role or outcome, that more specific and current position will govern the relevant issue.

1. When these terms apply​

These terms apply whenever a customer, user, household, family representative, business customer, or other person:

  • submits an enquiry, booking request, order request, schedule request, or service interest form for a covered service line
  • browses, selects, books, pays for, requests, or receives a covered service through Silink, Helpering, or another Silink-managed channel
  • accepts a quotation, booking flow, checkout flow, campaign flow, service schedule, or transaction-specific notice that incorporates these terms
  • pays any amount to Silink or through a collection structure designated by Silink for a covered service
  • continues with the relevant service after notice that these terms apply

These terms may apply whether Silink advertises, lists, introduces, refers, coordinates, schedules, packages, resells, collects for, or otherwise commercially supports the relevant service line.

These terms should be read together with:

If the same facts engage more than one document, the documents apply cumulatively by subject matter. For covered third-party, partner, referral, vendor-delivered, or marketplace-style services, these terms are the specialised rulebook for service-role allocation, provider substitution, booking structure, service-specific cancellations, introduction-only arrangements, and third-party service risk allocation.

Unless mandatory law requires otherwise, where these terms directly address a covered third-party-service issue and conflict with more general wording elsewhere in the Silink legal stack, these terms prevail for that issue to the extent of the conflict.

For clarity:

  • the Silink Digital Platform Terms continue to govern account access, platform conduct, in-app messaging, browsing, candidate or provider content access, payment-flow controls, and digital-environment restrictions where a covered service starts, runs, or is administered through Helpering or another Silink-managed interface
  • the Silink Privacy Policy continues to govern the collection, use, disclosure, transfer, retention, review, and evidential handling of personal data, profile data, booking records, communications, provider details, customer details, complaint records, recordings, photographs, and service-related logs
  • these terms and the supporting schedules govern the specialised commercial and role-allocation issues specific to the covered third-party service line

Silink may also issue service-category schedules, booking rules, pricing matrices, task lists, attendance rules, house rules, or cancellation rules that supplement these terms without replacing them wholesale.

Some covered services may also be subject to provider-side forms, waivers, house rules, venue rules, intake requirements, package rules, health declarations, or direct service terms issued by the underlying provider.

Unless mandatory law requires otherwise and unless current writing expressly states otherwise:

  • Silink may present, link to, summarise, pass through, or require acceptance of provider-side terms where commercially or operationally appropriate
  • provider-side terms may govern provider-specific matters without displacing Silink’s own terms on Silink’s platform role, payment role, coordination role, anti-circumvention protections, or other matters specifically governed by Silink’s current written documents
  • where provider-side terms do not exist, are incomplete, or are not separately surfaced, that absence does not by itself expand Silink’s role into that of direct underlying provider, employer, or guarantor
  • where provider-side terms and Silink’s current written documents both apply, they should be read as far as reasonably possible in a way that gives effect to both, with Silink’s terms continuing to govern the customer’s relationship with Silink except to the extent mandatory law or current writing clearly requires otherwise

Covered services may be delivered wholly or partly by independent third-party providers selected by Silink, requested by the customer, recommended by a partner, surfaced through the Platform, or otherwise made available through Silink’s current workflow.

Depending on the current written arrangement, Silink may act as platform operator, intermediary, arranger, coordinator, organiser, booking manager, collection agent, merchant of record, reseller, billing facilitator, referral source, introduction service, or another commercially reasonable role designated by us.

Unless current writing expressly states otherwise, Silink does not undertake to be the direct underlying service performer, direct employer, day-to-day supervisor, professional licensor, insurer, or guarantor of any third-party provider’s conduct, timing, outcome, continued availability, or fitness for a particular purpose.

The customer must not assume that:

  • a listed or introduced provider is employed by Silink
  • a covered service will always be performed by the same named person, trainer, cleaner, organiser, or provider
  • Silink guarantees the quality, legality, safety, compatibility, suitability, personality, attendance, continuity, or outcome of an independent provider
  • a referral, introduction, shortlisting, or booking confirmation means that Silink is adopting all acts or omissions of the underlying provider as its own

Some covered services are introduction-only or referral-only services. In those cases, Silink’s core obligation may be limited to sourcing, introducing, connecting, screening at a commercially reasonable level, coordinating an initial booking, or facilitating the initial transaction, without undertaking continuing supervision or ongoing operational responsibility unless current writing expressly states otherwise.

Nothing in these terms should be interpreted as requiring Silink to adopt the legal status of employer, agency principal, educational institution, medical provider, child-care operator, manpower supplier, contractor, sub-contractor, licensor, insurer, custodian, bailee, or trustee merely because Silink markets, lists, coordinates, processes payment for, or operationally supports a covered service.

4. Booking requests, quotations, availability, and substitutions​

An enquiry, listing, quotation request, class interest, booking request, or schedule request does not by itself create a binding obligation for Silink or for the underlying provider to accept, perform, or continue the service.

Unless current writing expressly states otherwise:

  • a booking is confirmed only when Silink issues a current written confirmation, accepts the order in a checkout or booking flow, or otherwise communicates acceptance through a channel designated by us
  • we may require identity checks, suitability checks, deposit payment, full payment, scheduling confirmation, premises information, safety information, or other preconditions before confirming a booking
  • provider availability, class capacity, scheduling windows, visit duration, service scope, and pricing may change before confirmation
  • we may allocate, replace, rotate, reschedule, substitute, or withdraw a provider, trainer, organiser, or slot where reasonably necessary for operational practicality, illness, non-availability, welfare, safety, scheduling, quality control, fraud prevention, legal compliance, or risk management
  • a requested or previously used provider need not remain available for future requests
  • estimated arrival times, start times, completion times, visit lengths, or slot windows are indicative unless current writing expressly makes them fixed
  • we may refuse or condition a booking where the requested task, venue, household condition, location, timeline, conduct expectation, or legal posture creates disproportionate operational, legal, welfare, or reputational risk
  • we may split, stage, re-scope, or re-quote a request if the actual service need differs materially from the original request

5. Customer responsibilities for information, premises, access, and safety​

The customer must provide accurate, complete, and timely information relevant to the covered service, including service address, service scope, timing constraints, access conditions, household conditions, health or safety concerns, premises restrictions, known hazards, and any special instructions that could reasonably affect service delivery.

Unless mandatory law requires otherwise, the customer is responsible for:

  • securing lawful access to the premises or venue
  • obtaining any landlord, management, venue, family, workplace, or third-party consent required for the service
  • ensuring a reasonably safe environment for the relevant visit, class, appointment, or on-site work
  • keeping children, elderly persons, pets, valuables, confidential materials, fragile items, and hazardous conditions appropriately managed
  • not requiring any provider or Silink representative to perform unlawful, unsafe, degrading, deceptive, discriminatory, or materially misrepresented work

We may suspend, shorten, reschedule, decline, or terminate a covered service where the information supplied is materially inaccurate, the environment appears unsafe or materially unsuitable, the customer is abusive or non-cooperative, or the requested work exceeds the confirmed scope.

6. Service scope boundaries, excluded activities, and customer property​

Unless current writing expressly states otherwise:

  • a covered service is limited to the scope, duration, category, and boundaries reflected in the latest current writing
  • a provider is not required to accept additional tasks, unrelated errands, childcare, eldercare, lifting, hazardous handling, intimate care, animal handling, food preparation, medical work, regulated work, security-sensitive work, high-risk cleaning, work-at-height tasks, or any other materially different task not clearly included in the confirmed scope
  • providers may decline tasks involving bodily fluids, infestations, structural hazards, exposed wiring, illegal items, unsafe chemicals, severe mould, sharp-object accumulation, aggressive animals, harassment risk, or any other unsafe or materially undisclosed condition
  • Silink and the provider may rely on photographs, videos, checklists, booking notes, or on-site observations when deciding whether a task falls within scope
  • unless current writing expressly states otherwise, customers remain responsible for consumables, utilities, access tools, permits, parking charges, and site conditions needed for the service
  • the customer remains responsible for securing cash, jewellery, confidential documents, data-bearing devices, access cards, and other valuables before or during the service

Neither Silink nor an underlying provider is required to proceed with a service in a setting that appears unsafe, illegal, materially misdescribed, or operationally unmanageable.

7. Payment, collection structure, and credits​

Unless current writing expressly states otherwise:

  • we may specify the permitted payment rail, account, gateway, merchant channel, invoicing route, bank-transfer details, PayNow route, UEN route, card flow, cash-collection route, cheque route, or other collection method for the relevant transaction
  • payment may be collected by Silink in our own name, through a designated processor, through Helpering, or through another collection structure selected by us
  • a payment is treated as received only when the relevant amount has arrived in cleared funds through the designated channel and has been accepted, matched, and not held, reversed, or blocked by us or the relevant payment provider
  • screenshots, remittance advice, pending notifications, transfer instructions, or informal payment assurances do not by themselves constitute completed payment
  • we may require full payment, partial payment, deposit payment, card pre-authorisation, slot-holding payment, or milestone payment before confirming, initiating, or continuing a booking
  • pricing may include Silink’s commission, platform fee, administration fee, scheduling fee, coordination fee, mark-up, pass-through third-party charges, or other commercially reasonable pricing components
  • promotional credits, goodwill accommodations, platform-funded incentives, discretionary waivers, or collection accommodations funded by Silink do not by themselves reduce any supplier-side entitlement unless we expressly agree otherwise in current writing
  • we may set off, reallocate, hold, or apply any amount received, refundable, credited, disputed, or reversed against unpaid fees, cancellation charges, processor costs, provider-side charges, damage claims supported by reasonable evidence, or other amounts properly connected to the same or a related transaction to the extent permitted by law
  • where a payment provider, bank, platform, card network, gateway, or account restriction delays or prevents settlement, we may pause the booking, release of documents, access, credits, or onward settlement until the issue is resolved to our reasonable satisfaction

8. Changes, cancellations, rescheduling, no-show, and expiry​

Covered services may be subject to category-specific cancellation, rescheduling, lateness, attendance, expiry, or no-show rules stated in a quotation, booking flow, checkout flow, service schedule, class rule, visit rule, or other current written instrument issued by us.

Unless current writing expressly states otherwise:

  • we may charge cancellation fees, slot-holding charges, travel charges, administration charges, processor fees, or other commercially and legally supportable amounts where a booking is cancelled, moved, cut short, or materially changed
  • a late arrival by the customer, a failure to attend, denied access, incomplete readiness, or last-minute scope change may be treated as a no-show, partial utilisation, failed attendance, or customer-caused service failure
  • a partially used session, shortened visit, late-starting class, or interrupted service does not automatically entitle the customer to a refund, extension, or pro-rated fee reduction
  • credits, make-good sessions, replacement visits, rebookings, and goodwill accommodations may be subject to conditions, usage windows, and expiry
  • we may refuse a rescheduling request where the underlying provider, slot, or operational conditions no longer permit the requested change
  • provider travel time, preparatory time, blocked slot time, venue commitment, standby time, or committed class capacity may still be chargeable even if the service does not proceed exactly as originally expected
  • where a covered service is time-based, Silink may round or account for time in commercially reasonable increments stated in the booking or schedule
  • no refund is due merely because the customer’s preference changes after confirmation, a family member disagrees, a participant declines to attend, or the customer secures an alternative provider elsewhere

9. Service outcomes, dissatisfaction, and complaints handling​

Covered services often depend on third-party provider skill, venue conditions, customer cooperation, timing, household conditions, subjective preference, and other factors outside Silink’s direct control. Unless mandatory law requires otherwise, Silink does not guarantee a particular subjective level of satisfaction, household preference match, learning outcome, cleanliness standard beyond the confirmed scope, organisational style preference, postpartum experience, or commercial result.

If the customer believes there has been a service issue, the customer must notify us promptly with reasonable supporting information, which may include photographs, videos, attendance details, timestamps, messages, or other records reasonably sufficient to allow review.

We may, depending on the case, do one or more of the following:

  • investigate or request further information
  • refer the complaint to the underlying provider
  • invite a response, clarification, re-performance, replacement visit, make-good session, or operational adjustment
  • offer a credit, rescheduling option, partial refund, or other resolution where we consider it commercially or legally appropriate
  • reject a complaint that is unsupported, stale, inconsistent with the confirmed scope, or contradicted by the available records

The customer should preserve relevant evidence and raise material complaints promptly. Delay, continued use without complaint, substantial alteration of the scene, or failure to preserve reasonable evidence may affect our ability to investigate and may weigh against a requested remedy.

Any assistance provided by Silink in investigating, mediating, coordinating, or facilitating a resolution does not by itself constitute an admission that Silink was the direct underlying service provider or that Silink independently assumes all liability for the provider’s conduct.

10. Introduction-only, referral-only, and post-introduction dealings​

For some service lines, Silink’s role is limited to introduction, referral, shortlisting, coordination of an initial engagement, or facilitation of a first transaction.

Unless current writing expressly states otherwise:

  • Silink is not obliged to supervise, monitor, employ, manage, or control the provider after an introduction-only or referral-only engagement has been completed
  • direct later dealings, repeat bookings, side arrangements, or expanded scopes agreed privately between the customer and the provider may fall outside Silink’s active service scope even if the first contact arose through Silink
  • Silink may nevertheless continue to enforce any continuing fee entitlement, anti-circumvention restriction, confidentiality obligation, or payment-recovery right that validly applies under current writing or mandatory law
  • Silink does not guarantee that an introduced provider will accept the engagement, remain available, agree on price, pass later checks, satisfy family preferences, or continue dealing with the customer on any particular basis
  • unless current writing expressly states otherwise, background checks, references, samples, ratings, experience descriptions, and profile statements are informational only and do not amount to a warranty by Silink

11. No bypassing, no off-platform dealing around us, and provider communications​

The customer must not use provider information, provider identity, contact details, quotations, class access, visit arrangements, or other access obtained through Silink to bypass Silink, evade Silink’s fee structure, or undermine Silink’s commercial role.

Unless current writing expressly permits otherwise, the customer must not:

  • induce a provider, vendor, trainer, organiser, or partner surfaced through Silink to contract around us for the same or a substantially connected service
  • use Silink’s introductions, scheduling work, listings, shortlist information, pricing structure, or operational coordination to avoid Silink’s fee, commission, or booking controls
  • present a side promise, direct message, or informal provider assurance as varying Silink’s current written payment, cancellation, refund, or scope position

Where permitted by law and current writing, Silink may treat such conduct as a material breach and may seek recovery of lost fees, wasted costs, investigation costs, or other appropriately supportable amounts.

To the fullest extent permitted by law, acts, omissions, lateness, cancellations, misconduct, unsuitability, injury, service defects, licensing issues, staffing issues, employment issues, tax issues, or operational failures attributable to an independent third-party provider remain, in the first instance, matters attributable to that provider rather than automatically to Silink.

Silink may conduct screening, onboarding checks, quality-control steps, identity verification, rating review, operational review, or compliance review at a commercially reasonable level, but no such step constitutes a guarantee of provider performance, safety, legality, skill, compatibility, continuous availability, or solvency.

The customer must not abuse, harass, threaten, exploit, underpay, mislead, secretly record in violation of law, expose to unsafe conditions, unlawfully discriminate against, or otherwise mistreat any provider or Silink personnel involved in a covered service.

Unless mandatory law requires otherwise, Silink is not liable for:

  • disappointment arising from subjective preference, personality mismatch, style mismatch, or expectation mismatch
  • losses caused by inaccurate customer instructions, hidden site conditions, lack of access, or unsafe premises
  • damage or non-performance arising from unauthorised scope expansion, customer-supplied tools, customer-supplied materials, or customer-directed methods
  • indirect, special, consequential, reputational, sentimental, or business-interruption loss connected with a covered service
  • private arrangements made directly between the customer and a provider outside the current written structure designated by Silink
  • the acts or omissions of a payment processor, venue operator, landlord, management office, transport provider, or other external party outside Silink’s reasonable control

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded or restricted. Subject to that, the broader exclusions, liability allocations, and remedy limitations contained in Silink’s other applicable current written terms continue to apply to covered services.

13. Records, evidence, suspension, and withdrawal​

Silink may keep and rely on bookings, attendance records, support logs, communications, complaint records, timestamps, location data where lawfully collected, payment records, photographs, videos, access records, and other evidence reasonably relevant to administering, defending, or reviewing a covered service.

We may suspend, remove, refuse, pause, restrict, or discontinue any covered service line, provider relationship, booking channel, payment method, promotional structure, or operational support path where reasonably necessary for legal compliance, fraud prevention, non-payment, safety, welfare, reputational protection, vendor failure, service instability, or broader business reasons.

Silink may also decline future bookings from a customer or household that has materially breached these terms, abused a provider, repeatedly cancelled at the last minute, reversed payments improperly, created safety concerns, or otherwise generated disproportionate operational or legal risk.

14. Service-specific schedules and future service lines​

Silink may issue service-specific schedules, booking rules, class rules, cancellation matrices, attendance policies, service descriptions, onboarding conditions, or additional notices for particular service categories.

Those materials may address, among other things:

  • minimum booking durations
  • covered and excluded tasks
  • travel or zone surcharges
  • materials, consumables, and equipment assumptions
  • attendance rules, lateness rules, and class-entry cut-offs
  • hygiene, conduct, dress, or venue requirements
  • postpartum, confinement, infant-care, household, or personal-boundary rules
  • refund, cancellation, replacement, rebooking, and expiry mechanics

Current illustrative schedules include:

Future Silink business lines may also be brought under these terms, with or without adaptation, where the relevant current writing indicates that this document applies.

15. General interpretation​

Headings are for convenience only and do not limit interpretation.

References to Silink include Helpering and other Silink-managed channels, brands, products, and service expressions unless current writing expressly identifies a different legal entity.

References to current writing include the latest quotation, invoice, order flow, checkout flow, booking confirmation, campaign notice, chat confirmation, email confirmation, app notice, or other written communication issued by us for the relevant transaction.

16. Governing law and jurisdiction​

These terms and any non-contractual obligations connected with them are governed by the laws of Singapore.

The parties submit to the exclusive jurisdiction of the Singapore courts, except that Silink may seek interim, injunctive, protective, asset-preservation, or recovery relief in any court of competent jurisdiction where reasonably necessary.