II.2 Silink Digital Platform Terms
Original effective date: 12 October 2018 Last updated: 31 March 2026
These Silink Digital Platform Terms govern access to and use of Helpering and every related digital product, application, interface, workflow, automation layer, internal operations tool, customer-facing service channel, or software-enabled service environment made available by or for Silink Pte. Ltd. (UEN 201833784D), including any iPhone application, Android application, Google Play version, browser interface, website widget, WeChat mini program, enterprise-messaging integration, video-meeting touchpoint, embedded customer access feature, candidate-browsing tool, in-app messaging feature, shortlist feature, payroll or HR workflow interface, internal admin console, AI-assisted workflow, and future digital equivalent.
These terms are intended to function as the core digital-platform rulebook for Silink’s digital ecosystem, including Helpering as one important product and channel expression of that ecosystem but not the sole one. They are drafted to protect Silink’s platform, datasets, communication channels, workflow logic, internal systems, content structures, and commercial position while permitting legitimate customer, user, and operational use.
References to Helpering in these terms describe a Silink-operated product, service channel, interface family, or branded workflow expression only and do not create a separate legal entity, contracting counterparty, product-specific liability silo, or limitation on the broader application of these terms across Silink-managed digital environments unless we expressly agree otherwise in writing.
These terms should be read together with:
- the Silink Privacy Policy
- the Silink Technology & Service Provider Notice, as a supplementary transparency notice regarding categories of vendors, infrastructure, and AI-enabled providers that may support Silink’s digital operations
- the Silink Client Terms of Business, where a user becomes or seeks to become a customer
- the Silink Third-Party Services Terms, where the Platform supports covered vendor-delivered, referral-style, marketplace-style, training, booking, class, visit, or other third-party service workflows
- the Silink After-Sales, Replacement & Refund Policy, where a Silink-handled domestic-helper or Migrant Domestic Worker placement, transfer, post-placement, replacement, refund, boarding, or operational servicing issue arises
- any quotation, order flow, campaign rule, feature notice, app-store requirement, consent notice, or supplemental written term issued by us
Different Platform modules may support different Silink business lines, operational teams, or commercial offerings. Access to one module, workflow, or branded interface does not by itself create access rights, purchase rights, support rights, or after-sales rights in relation to another module, product, service line, or future Silink venture unless we expressly state otherwise.
These terms are the specialised rulebook for digital access, accounts, platform conduct, content control, platform messaging, workflow environments, and software-enabled risk allocation. They do not by themselves determine the entire commercial scope of a customer’s offline, assisted, field-based, or post-placement service arrangement. Accordingly:
- the Silink Client Terms of Business remain the general commercial baseline for customer engagements
- the Silink Privacy Policy governs personal-data, communications-record, retention, transfer, disclosure, and PDPA-related issues
- the Silink After-Sales, Replacement & Refund Policy governs covered Silink-handled domestic-helper or Migrant Domestic Worker post-placement, replacement, refund, boarding, and operational servicing issues
- the Silink Third-Party Services Terms govern covered third-party, partner, referral, vendor-delivered, and marketplace-style service lines where the Platform is used as the booking, browsing, payment, messaging, or workflow layer
- the Silink Technology & Service Provider Notice provides supplementary transparency about categories of vendors and infrastructure that may support Platform functionality or AI-assisted operations, but does not by itself create a right to any specific provider, hosting geography, or processing configuration
- these terms govern the digital environment through which some of those activities may be initiated, documented, controlled, evidenced, or restricted
If the same facts engage more than one document, the documents apply cumulatively by subject matter. A user cannot rely on the Platform’s existence, a platform message, an account action, or access to a feature to expand the service scope, refund position, replacement entitlement, or privacy right beyond what is provided by mandatory law and the other applicable current written documents.
For the avoidance of doubt, a supplementary transparency notice such as the Silink Technology & Service Provider Notice does not by itself override, narrow, or expand the allocation of rights, obligations, liability, remedies, or privacy governance otherwise set out in these terms, the Privacy Policy, the Client Terms, the After-Sales Policy, or mandatory law.
1. Acceptance of these terms
By accessing, browsing, registering for, downloading, installing, logging into, communicating through, or otherwise using the Platform, you agree to be bound by these terms.
If you do not agree, you must not access or use the Platform.
Where the relevant feature, workflow, service request, payment flow, or transaction also engages another Silink legal document, consent, notice, quotation, or written condition that is expressly incorporated, properly presented, or otherwise applicable by subject matter or mandatory law, that material also applies according to its terms.
Acceptance may occur by any of the following acts:
- visiting or continuing to browse the Platform
- creating an account
- verifying a mobile number or email
- opening candidate or shortlist content
- sending or receiving messages through Platform channels
- placing an order, making a payment, or using a coupon or credit
- continuing use after updated terms are published
We may communicate the applicable legal framework through a short-form in-app, web, embedded, or message notice substantially in the following form: “By accessing or using this service, you acknowledge that you have read and agree to be bound by the current Silink Legal Terms & Policies made available at the legal terms page designated by Silink from time to time, together with any transaction-specific terms, notices, consents, or service conditions presented for the relevant interaction.” References in such notice to the legal terms page may be satisfied by any current URL, landing page, entry page, redirect page, successor page, or replacement location designated by Silink for that purpose. Where used, such notice is intended to direct the user to the current governing materials for the relevant interaction.
2. Definitions
In these terms:
- “Platform” means Helpering and every related app, site, mini program, interface, module, feature, AI-assisted workflow, internal operations panel, account environment, automation layer, communications touchpoint, collaboration layer, or digital workflow made available by or for Silink
- “User” means any person who accesses, browses, registers for, communicates through, transacts on, or otherwise uses the Platform
- “Customer” means a User who seeks, orders, books, pays for, or receives services through or in connection with the Platform
- “Content” means text, profiles, biodata, images, videos, audio, documents, metadata, tags, summaries, rankings, notes, messages, and system outputs
- “Candidate Content” means any helper, candidate, transferee, or worker-related information made available through the Platform or a related workflow
- “Silink IP” means the Platform, software, database structures, layouts, process design, branding, taxonomies, models, prompts, rankings, logic, and all associated intellectual property owned or controlled by us
3. Eligibility, authority, and account representation
You may use the Platform only if:
- you have legal capacity to accept these terms
- the information you provide is accurate, current, complete, and not misleading
- your use is for legitimate personal, household, employer, or internal business purposes
- you are not suspended, prohibited, or restricted by us, by law, or by a relevant platform provider
If you create, access, or use an account for another person, household, or entity, you represent and warrant that you are duly authorised to do so and that you may legally bind that person or entity.
Where multiple persons access, administer, or benefit from the same account, profile, household, or service relationship, we may treat each such person as jointly and severally responsible for compliance, payment exposure, misuse, and instructions associated with that access to the extent permitted by law.
4. Account creation, security, and integrity
We may require registration, verification, authentication, identity confirmation, or additional screening before granting access to some or all Platform features.
You are responsible for:
- keeping passwords, one-time passwords, and devices secure
- preventing unauthorised access to your account
- ensuring account information remains accurate
- notifying us promptly of suspicious activity, account compromise, or loss of access
We may refuse registration, freeze an account, require re-verification, limit access, or terminate an account if we suspect:
- impersonation
- unauthorised sharing of accounts
- fake identity or fabricated data
- scraping, automation, or unauthorised extraction
- abusive conduct
- payment risk
- any activity inconsistent with these terms, our policies, or applicable law
We are not obliged to restore access merely because a user disputes our internal risk view, moderation decision, or identity-verification outcome. We may require additional documents, cooling-off measures, human review, or permanent restrictions where we consider that proportionate to platform integrity, safety, evidence preservation, or legal risk.
5. Licence and permitted use
Subject to these terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform solely for its intended purpose.
This licence does not permit you to:
- copy or rebuild our database
- commercialise Platform access without our written consent
- create competing services or parallel datasets
- replicate our workflows, layouts, shortlist logic, or content structures
- reverse engineer or analyse the Platform for competitive benchmarking beyond lawful and minimal observation
All rights not expressly granted are reserved by us.
6. Scope of Platform functionality
The Platform may support one or more of the following functions:
- browsing candidate information
- expressing interest or creating shortlists
- enquiry handling and messaging
- appointment and interview coordination
- quotation or service-request initiation
- booking or payment for platform-enabled services
- voucher, coupon, or credit redemption
- after-sales support initiation
- payroll, HR, staff, customer-success, CRM, or internal case-management workflows
- AI-assisted drafting, search, routing, summary, classification, or decision-support functions
- video-meeting, enterprise-messaging, notification, collaboration, or customer-handover workflows
- future digital workflow features decided by us
We may decide at any time which features are public, restricted, paid, invitation-only, pilot-stage, region-limited, or discontinued.
7. Candidate Content and controlled-data rules
Candidate Content is controlled information made available only for legitimate service evaluation. It may include sensitive personal data, photographs, videos, work history, preference indicators, salary expectations, or internal summaries derived from multiple sources.
Candidate Content:
- may be incomplete, summarised, translated, reformatted, redacted, or watermarked
- may be withdrawn or changed without notice
- is provided subject to privacy, legal, safety, contractual, and commercial restrictions
- must not be treated as a free-use public database
You must not:
- scrape, mine, harvest, crawl, or systematically collect Candidate Content
- create your own candidate repository, dossier, or resale inventory from Candidate Content
- redistribute, repost, publish, or circulate Candidate Content outside permitted channels
- contact candidates outside authorised channels in order to bypass Silink
- use Candidate Content for discrimination, harassment, extortion, blacklisting, surveillance, or reputational pressure
8. Anti-circumvention and off-platform dealing restrictions
The Platform, Candidate Content, and related communications are part of Silink’s protected commercial ecosystem.
Accordingly, you must not, whether directly or indirectly:
- use the Platform to identify candidates and then bypass Silink in order to negotiate privately
- request or induce any candidate, helper, supplier, or partner to avoid Silink’s commercial process
- extract information from the Platform for use in competing or parallel placement activity
- use Platform access as a discovery tool for off-platform side arrangements
Any such conduct may result in immediate suspension, refusal of service, legal enforcement, damages claims, and preservation of evidence for use in regulatory or court proceedings.
9. Messaging, contact, and communication tools
Where the Platform includes messaging, contact, or enquiry functions:
- communications may be logged, reviewed, summarised, filtered, retained, or escalated
- our staff may join, continue, or redirect a Platform conversation through other channels
- message delivery, read status, notification timing, and uninterrupted communication are not guaranteed
- we may moderate, block, delay, rate-limit, quarantine, or retain communications for security, legal, quality, or operational reasons
You consent to our use of communication records and associated metadata for service continuity, moderation, dispute resolution, fraud review, training, and evidential purposes.
10. User submissions and licence to use them
If you submit any information, content, documents, feedback, messages, screenshots, images, recordings, or instructions through the Platform:
- you remain responsible for ensuring the submission is lawful and authorised
- you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable right to host, store, reproduce, adapt, translate, format, transmit, analyse, disclose, and otherwise use that content to operate, secure, improve, evidence, market, and support the Platform and related services
- you represent that your submission does not infringe any third-party right and does not violate any law
We may reject, remove, redact, preserve, disclose, or rely on any submission where we consider this appropriate.
11. AI-assisted and machine-assisted Platform functions
The Platform may use AI-assisted, machine-assisted, or rules-based features, including:
- ranking
- search support
- matching suggestions
- summarisation
- message drafting
- translation
- moderation assistance
- metadata tagging
- workflow prompts
- anomaly detection
Such features are provided for operational assistance only. They do not constitute legal advice, employment advice, a guarantee of suitability, or a promise of outcome.
We are not obliged to disclose our prompts, model settings, weighting criteria, moderation heuristics, scoring logic, or internal workflow design except where required by law.
Privacy, records, retention, disclosure, transfer, and cross-border processing aspects of such features remain governed by the Silink Privacy Policy, and illustrative transparency regarding categories of supporting providers appears in the Silink Technology & Service Provider Notice.
12. Orders, payments, credits, and displayed pricing
The Platform may display prices, estimates, promotions, credits, fees, or service indications. Unless we expressly state otherwise in current writing:
- displayed prices may be indicative only
- final fees are determined by the latest quotation, invoice, checkout flow, or written commercial confirmation issued by us
- service fees may include our mark-up, administration charges, platform fees, and pass-through amounts
- we may require full or partial upfront payment before processing an order or request
- we may specify the permitted payment rail, account, gateway, merchant channel, settlement route, or collection method for the relevant transaction, including card, payment link, gateway-processed payment, bank transfer, PayNow, UEN transfer, cheque, cash, or another method designated by us
- a payment is treated as received only when the relevant amount has arrived in cleared funds through the designated channel and has been accepted, matched, and not held, reversed, or blocked by us or the relevant payment provider
- screenshots, remittance slips, pending notifications, or partial transfer instructions do not by themselves constitute completed payment or oblige us to release services, content, access, documents, or benefits before cleared receipt
If the Platform supports in-app credits, coupons, vouchers, or promotional value:
- such items are personal, revocable, non-transferable, and not redeemable for cash unless required by law
- they may be subject to expiry, usage limits, account conditions, or campaign restrictions
- we may cancel, reverse, claw back, or suspend them if issued in error, obtained through abuse, or used in breach of these terms
13. Pricing errors, failed payments, chargebacks, and reversals
We may correct any pricing, display, billing, or technical error at any time.
If a payment fails, is reversed, is disputed, or becomes subject to a chargeback:
- we may suspend the relevant order, service, or account
- we may cancel access to paid features or credits
- we may recover our costs of reversal, investigation, bank charges, and administration to the extent permitted by law
- we may refuse future orders or access
- we may reallocate or set off the affected amount against any other payment, credit, refund, rebate, promotional balance, supplier settlement, or amount otherwise due through the Platform to the extent permitted by law
Where the Platform facilitates services, products, bookings, or fulfilment provided in whole or in part by a supplier, vendor, trainer, cleaner, helper-related counterparty, agency, or other third-party service provider:
- Silink may act, depending on the current workflow and written commercial structure, as platform operator, intermediary, billing facilitator, collection agent, merchant of record, coordinator, reseller, or another commercially reasonable role designated by us
- we may collect payment in our own name, through a designated payment provider, or through another collection structure selected by us
- we may deduct commission, platform fees, administration charges, refunds, chargebacks, reversal costs, processor fees, taxes, withholding, reserves, penalties, cancellations, or other contractually or legally supportable amounts before making any onward settlement
- no supplier, vendor, or third-party provider is entitled to immediate payout merely because a customer has placed an order or initiated a payment; payout timing, reserve periods, verification, fraud review, service completion, and deduction mechanics may be determined by the current supplier arrangement and our operational controls
- customer promotions, discretionary goodwill, credits, incentives, risk holds, or collection accommodations funded or offered by us need not reduce or increase any supplier-side entitlement except to the extent we expressly agree in current writing
14. Prohibited conduct
You must not:
- violate any law, regulation, or third-party right
- upload malware, spyware, harmful code, or abusive material
- interfere with servers, APIs, security controls, throttling limits, or Platform stability
- probe vulnerabilities or attempt unauthorised access
- use bots, scripts, crawlers, scraping tools, or automation without our written permission
- send spam, chain messages, promotional spam, or deceptive communications
- impersonate any person or misrepresent identity, authority, affiliation, or purpose
- upload, transmit, or display defamatory, threatening, obscene, discriminatory, fraudulent, or misleading material
- use the Platform in a way that exposes us, our partners, candidates, or customers to legal, operational, or reputational risk
15. Third-party stores, services, and supplier integrations
The Platform may operate with or through Apple, Google Play, WeChat, enterprise-messaging tools, workplace collaboration tools, video-meeting providers, payment gateways, analytics vendors, cloud providers, messaging services, and other third-party environments.
Those third parties may impose additional terms, technical restrictions, availability decisions, review requirements, or privacy rules. We are not responsible for their outages, policy changes, removals, enforcement actions, or technical limitations.
Where services are fulfilled wholly or partly by suppliers, vendors, or subcontractors:
- we may decide how such providers are appointed, supervised, replaced, or withdrawn
- we may change suppliers without notice where commercially or operationally appropriate
- supplier involvement does not give any user the right to deal around us or bypass our platform rules
- unless current writing expressly states otherwise, payment to Silink or through the Platform does not by itself create a direct contractual right to ongoing access to a particular supplier, trainer, cleaner, helper-related counterparty, or other third-party provider
Where a Platform workflow connects with offline fulfilment, field support, logistics, transport, airport meet-and-greet, temporary accommodation, clinic coordination, document running, welfare support, or other real-world operational services arranged by or through us, those services may be performed by third-party operators, drivers, clinics, lodging providers, coordinators, escorts, or other external partners selected by us, recommended to us, or reasonably available at the relevant time.
We may bundle, unbundle, substitute, re-sequence, or discontinue any such third-party integration or fulfilment pathway without notice where we reasonably consider this commercially, operationally, legally, or welfare-wise appropriate.
Some third-party environments, cloud providers, communications platforms, payment providers, analytics services, moderation providers, or AI / LLM providers may process, host, scan, log, moderate, retain, or disclose data in accordance with their own legal obligations, platform rules, abuse-monitoring systems, or compulsory legal processes. To the fullest extent permitted by law, we are not responsible for third-party disclosures, restrictions, suspensions, or investigative actions that arise from legal demands or platform-side compliance obligations binding on those providers.
This may include temporary or longer retention of prompts, messages, attachments, metadata, safety-review records, platform abuse signals, and technical logs within third-party systems, even where the corresponding user-facing content has been deleted, hidden, replaced, or made inaccessible on our front-end interface.
Unless we expressly agree otherwise in signed writing, no user is entitled to require any particular hosting geography, data-localisation outcome, single-tenant deployment, zero-retention configuration, explainability threshold, human-review workflow, or provider-specific AI safeguard beyond what we choose to make available as part of the relevant Platform offering.
The legal role of a third-party environment, platform provider, processor, sub-processor, infrastructure vendor, communications intermediary, or independent service provider may vary by context, and nothing in these terms is intended to provide a definitive legal classification for every provider relationship across every workflow.
16. Availability, maintenance, and feature changes
We may add, withdraw, redesign, restrict, pause, or discontinue any feature, interface, account capability, display mode, ranking logic, communication channel, or access pathway at any time.
We do not guarantee that the Platform will be:
- uninterrupted
- error-free
- secure against every threat
- available in every geography or app store
- compatible with every device, browser, or operating environment
17. Intellectual property and database rights
All rights in the Platform and the Silink IP are owned by us or our licensors unless expressly stated otherwise.
This includes rights in:
- software and code structures
- interface layout and content arrangement
- databases and database selections
- branding and trade dress
- ranking, taxonomy, search, and workflow logic
- prompts, models, templates, summaries, and system outputs generated as part of our business
You must not remove watermarks, bypass access controls, reproduce substantial parts of the Platform, or exploit any Silink IP beyond the limited licence granted under these terms.
18. Digital records, logs, and evidential reliance
We may maintain logs, timestamps, search records, clickstream records, account records, IP records, device records, moderation records, payment history, communication records, and internal workflow notes.
You agree that we may rely on such material in connection with:
- customer support
- security and fraud investigations
- disputes and complaints
- debt recovery
- internal governance
- regulatory responses
- court, tribunal, or arbitration proceedings
You agree not to challenge the authenticity, admissibility, integrity, or evidential value of electronically stored records merely because they were generated, filtered, summarised, scored, or retained through automated or platform-assisted systems used in the ordinary course of our business.
Where source material is incomplete, corrupted, deleted, migrated, redacted for safety, or no longer available in its original form, we may also rely on reasonably reconstructed chronologies, exports, backups, audit extracts, moderation notes, or derived system records created in the ordinary course of business.
We may preserve, isolate, export, duplicate, escrow, or place such records under legal hold, security hold, or investigation hold where we consider this necessary for actual or anticipated disputes, regulator-facing enquiries, law-enforcement cooperation, internal investigations, abuse detection, sanctions screening, fraud review, or evidential continuity.
Nothing in this section limits any privacy, PDPA, access, correction, retention, deletion, disclosure, or transfer position otherwise governed by the Silink Privacy Policy.
19. Suspension, refusal, and termination
We may suspend, restrict, refuse, or terminate access immediately, with or without notice, if:
- you breach these terms or any related policy
- you create legal, operational, financial, safety, or reputational risk
- your account information is false, incomplete, misleading, or unauthorised
- we are required to do so by law, a regulator, an app-store provider, or a payment partner
- the Platform or relevant feature is being retired, redesigned, or commercially withdrawn
Termination or suspension does not affect accrued rights, outstanding sums, evidence preservation, data-retention rights, or any provision that by its nature should survive.
We may also suspend, geoblock, throttle, remove, or restrict features, accounts, jurisdictions, integrations, prompts, uploads, or categories of content where we consider it prudent to respond to cross-border compliance risk, vendor restrictions, regulatory uncertainty, sanctions exposure, or potential legal process affecting us or any relevant third-party provider.
20. No reliance, no guarantee, and Platform role
The Platform is an access and workflow channel. It does not guarantee:
- candidate availability
- successful matching
- interview outcome
- suitability, performance, or conduct of any candidate
- visa, work-pass, medical, or deployment outcome
- response times or service completion by any third party
Any shortlist, tag, label, ranking, estimate, flag, or recommendation is informational only and may reflect system logic, human judgement, or both.
21. Disclaimer of warranties
To the fullest extent permitted by law:
- the Platform is provided on an “as is” and “as available” basis
- we make no representation or warranty that the Platform or any content will always be accurate, complete, secure, uninterrupted, or fit for a particular purpose
- all implied warranties are disclaimed to the extent legally permitted
22. Limitation of liability
To the fullest extent permitted by law, we are not liable for:
- indirect, incidental, special, exemplary, punitive, or consequential loss
- loss of profit, revenue, business, goodwill, opportunity, data, or anticipated savings
- user decisions made in reliance on Platform content
- outages, removals, or restrictions imposed by third-party platforms or stores
- compromise of user credentials, devices, or user-controlled communication channels
- conduct, omissions, or failures of external suppliers or partners
Where liability cannot lawfully be excluded, our aggregate liability arising out of or relating to the Platform will not exceed the lower of:
- the amount paid by the affected user specifically for the relevant Platform feature in the 12 months preceding the event giving rise to the claim, or
- SGD 100
This clause does not exclude liability that cannot lawfully be excluded.
23. Indemnity
You agree to indemnify and hold harmless Silink, its affiliates, personnel, contractors, licensors, and service providers from and against claims, losses, liabilities, damages, costs, and expenses arising out of or relating to:
- your misuse of the Platform
- your breach of these terms or applicable law
- your unlawful handling of Candidate Content or personal data
- your infringement of intellectual-property, confidentiality, privacy, or other rights
- any content, instruction, payment dispute, or representation submitted by you that is false, unlawful, unauthorised, or misleading
24. Reservation of rights and equitable relief
Because unauthorised extraction, circumvention, misuse of Candidate Content, credential abuse, or misuse of Silink IP may cause harm that is difficult to quantify fully in damages alone, you agree that we may seek immediate injunctive, equitable, protective, or asset-preservation relief in addition to any other remedy available at law or in contract.
Our rights and remedies are cumulative and may be exercised separately or concurrently.
Nothing in these terms requires us to continue providing access, maintain an account, preserve a feature, or accept a user relationship where doing so would in our view prejudice our legal position, system security, evidential integrity, commercial model, or compliance posture.
25. Changes to the Platform and these terms
We may modify the Platform and may amend, restate, or replace these terms from time to time. The latest published version will apply from the date specified by us or, if no date is specified, upon publication.
Your continued use of the Platform after an updated version becomes effective constitutes acceptance of the updated terms.
26. Severability, non-waiver, assignment, and survival
If any provision is held invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
No failure or delay by us in exercising any right amounts to a waiver.
You may not assign, transfer, or sublicense your rights or obligations under these terms without our prior written consent.
We may assign, novate, subcontract, or otherwise deal with our rights and obligations under these terms as part of our business operations or restructuring.
Any provision that by its nature should survive will survive termination or expiry, including provisions relating to intellectual property, confidentiality, payment, evidence, indemnity, liability limits, dispute resolution, and data retention.
27. Governing law and jurisdiction
These terms and any non-contractual obligations arising from or connected with them are governed by the laws of Singapore.
You submit to the exclusive jurisdiction of the Singapore courts, except that we may seek interim, injunctive, protective, or asset-preservation relief in any court of competent jurisdiction where reasonably necessary to protect our rights, systems, confidential information, evidence, or intellectual property.